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TERMS AND CONDITIONS
The following terms and conditions apply when doing business with AAS:

24 Hour Emergency Cover
In accordance with the rules of The Royal College of Veterinary Surgeons (RCVS) we offer a full 24-hour emergency service. This service is provided by Woods Animal Hospital 125 Bristol Road, Quedgeley, Gloucester, GL2 4NB. If you have an emergency, simply phone any of our AAS surgeries and your call will be automatically directed to Woods. Like us, they are fully equipped to deal with small animal emergencies. Their out of hours consultation charges as of March 2019 are £104, subject to change.

Overnight Care
We offer hospitalisation of animals at our Abbeydale premises. We have separate facilities for dogs and cats. The kennels are modern, warm and comfortable. Checks are made frequently by the duty veterinary surgeon or veterinary nurse as required. These checks will be at a minimum last thing at night (7pm) and first thing in the morning (8am). We also have CCTV monitoring which allows us to check our hospitalised patients. In the case your pet requires 24-hour intensive care, we have the option of referring you to Woods.

Dental offers terms and conditions 2019:
Terms and conditions apply. Dental offer valid when dental work is undertaken before 15th September 2019. Any additional treatments required or advised will be payable according with standard prices.  Offer must be quoted (SMILE19) at the time of booking.  One offer per client/pet.  No cash alternative available.  Offer is subject to availability and may be withdrawn at any time.

Written Prescriptions
Prescriptions are available from this practice. Please allow 24-48 hours’ notice when requesting your pets repeat prescription following legislative requirements.

You may obtain Prescription Only Medicines Veterinary, (POM-Vs) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. Your veterinary surgeon may prescribe POM-Vs only for animals under their care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.
You will be informed, on request, of the price of any medicine that may be dispensed for your animal. The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 6 months, but this may vary with individual circumstances. The standard charge for a re-examination is £36.98 (as of 03.2019, subject to change). Further information on the prices of medicines is available on request.

Payment Terms 
The practice does not offer an account facility, with all fees being due at the time of treatment. We accept card and cash payments, but not cheques of any type. Products that have not been paid for may only be released at the discretion of the Head Vet for medical reasons. 

Direct Insurance Claims: At the discretion of the Practice a claim direct to your insurer may be offered. This facility is only available for fees over £1000, of which a £500 deposit is required at the point of treatment. The facility does not extend to ongoing medication or treatment.  

Estimates: We will provide you with an itemised estimate of the anticipated costs of treatment for your pet on request, and will always endeavour to contact you if this estimate is likely to be exceeded. However, there may be circumstances when immediate treatment is required and as such we cannot guarantee the estimate will be the total final cost. 

Environmental 
As a Practice we are aware of the environmental demands of modern-day life and as such have instigated a number of ‘Green Initiatives’, including reducing the amount of paper we use. As such we are happy to communicate with you through other technologies including mobile phone text and email, please leave your details with reception. 

Customer Feedback 
We look forward to working with you to keep your pet healthy and happy but, if at any time you have concerns or suggestions, please do not hesitate to contact your local AAS Practice. We actively welcome your feedback and can assure you that any issues raised will be appropriately addressed. 

Formal Complaints 
In the unfortunate event that you wish to raise a formal complaint with AAS we request that a formal letter setting out the grounds of the complaint are sent to the following address: AAS Complaints Department, Abbeydale Veterinary Centre, Abbeydale, Gloucester, GL4 4BL. 

Upon receipt of your letter one of our team will investigate the details of your particular case and respond accordingly to you. Although we always endeavour to respond to a complaint within 7 working days of receipt sometimes this is not possible. In such an instance a member of the team will contact you to update you on the progress of your complaint.

 


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